All items purchased from Hase Weiss can be returned within 14 days without giving a reason. The deadline starts once goods are received.
To exercise your right of withdrawal, you must tell us:
Owner: Anna Pfeiffer
10627 Berlin Phone +49 30 31 99 67 37
by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract to revoke, to inform.
Important: The items should be returned to us in their original packaging, unused and without any signs of wear.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.
You bear the costs of returning such goods which, due to their nature, can normally be sent back to us by post. You bear the direct costs of returning such goods which, due to their nature, cannot normally be sent back to us by post (forwarding goods). You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Reduced items are excluded from the right of return.
Return costs will not be reimbursed for exchange of goods or orders from abroad.
Please send your returns to: